A digital brand has become an increasing important way for law firms and other professional service organizations (Accountants, Consultants, Architects, etc) to differentiate themselves from the competition. Yet many organizations fail to take advantage of their full digital potential. Instead, marketers often fall back on old strategies and conventional thinking that makes many websites look the same. The question is, how can a firm use a digital strategy to differentiate itself from the competition and attract new clients?
Manning recently partnered with one of nation’s leading litigation firms Girard Gibbs LLC, to re-launch the firm’s brand, strengthen its digital identity, and provide a stronger connection with potential clients.
The approach centered on minimizing the typical “legalize brochure speak” found on many law firm websites and avoiding a web information architecture based on the organizational structure of the firm. Instead, we embraced an identity defined by the way clients look at the legal profession, and the needs and interests of this audience.
Attracting New Clients
The new Girard Gibbs site launched in the spring of 2012 has already proven very effective at attracting new clients. One of the core benefits of Girard Gibbs’ client-centric digital strategy is its ability to generate client leads.
The web has become a firm’s most important tool for marketing communication and outreach. The Girard Gibbs’ site leverages the web by automatically aggregating content according to the viewer’s interests, providing a richer, more engaging experience. The site provides multiple channels to interact with the firm thus generating client/case leads. The end result is longer time on the site, additional page views, and most importantly, additional contact submissions.
Turbo-Charged Search Engine Organization (SEO)
This site structure also enhances the firm’s SEO, as each dynamic page can be a new “front door” for clients. Prospective clients can quickly find assistance for their legal problems no matter how they access the site. Content creation is a snap, as virtually anyone at the firm can update the site quickly and easily through a custom content management system (CMS). Just as importantly, the CMS gives each page an SEO boost by standardizing content into Google-friendly formats.
Digital Differentiation
The strong new digital brand has already proven to be effective for Girard Gibbs. While law firms have traditionally been slow to embrace change, those that understand the value and importance of an effective online strategy can profit from creating a strong digital brand that truly differentiates the firm from the competition in the eyes of clients.