Email Going the Way of the Pony Express?

It took the Pony Express 10 days to delivery a letter across the country.  In 1832 railroads were used to speed mail delivery, followed by airplanes in 1918.  All that seems like ancient history compared to e-mail. It has cut down message delivery to a point where we complain if an email delivery is delayed 10 seconds.

Email fundamentally changed the way business communicates.  But in the always-connected environment that we live in today there are a range of faster and easier communication tools supplanting email.  A recent Wall Street Journal article talks about the impact on personal communications.  The impact on businesses may be even more substantial as companies try to take advantage of and manage a myriad of different communication tools.